CRM / ERP Training
Running a business naturally involves finding customers and developing/managing business relationships. To do this effectively, it makes sense to ensure that your company has robust processes in place which everyone understands and can use efficiently.
A Customer Relationship Management (CRM) or an Enterprise Resource Planning (ERP) system is a great tool to use and can come in many forms. It does not need to be complicated either. Essentially, you will need a system which suits YOUR business, its specialist requirements and strategy. A CRM system will help you visualise and manage your ‘sales pipeline’ – and focus your efforts on winning new business while managing customer expectations.
POWORDFUL can help you examine the options, and train your team so that they become proficient at using your particular CRM system. We will use a combination of training presentations, manuals, reference guides, simulations and assessments, depending on your requirements.